Shipping policy

OBT Offroad Shipping Policy

At OBT Offroad, we strive to ensure that your order is delivered to you as quickly and efficiently as possible. Below are the details of our shipping policy:

Order Processing

  • Processing Time: All orders are processed within 1-3 business days after receiving your order confirmation. You will receive a notification once your order has shipped.
  • Order Changes: If you need to make changes to your order, please contact us immediately at info@obtoffroad.com. We will do our best to accommodate your request, but please note that changes cannot be made once the order has been processed.

Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping costs are calculated at checkout based on your location and the shipping method selected.
  • Delivery Estimates:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
  • Please note that delivery times are estimates and may vary depending on your location and external factors such as weather conditions or carrier delays.

Shipping Carriers

We use reputable carriers such as USPS, UPS, FedEx, and DHL to ensure reliable delivery of your orders. You will receive a tracking number once your order has shipped, allowing you to monitor your shipment's progress.

International Shipping

  • Availability: We offer international shipping to select countries. Shipping costs and delivery times for international orders will vary based on the destination.
  • Customs, Duties, and Taxes: OBT Offroad is not responsible for any customs, duties, or taxes that may apply to your order. All fees imposed during or after shipping are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier's website.

Shipping Address

Please ensure that your shipping address is correct at the time of checkout. OBT Offroad is not responsible for orders delivered to an incorrect address provided by the customer. If you realize there is an error in your shipping address, please contact us immediately.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at info@obtoffroad.com. We will work with the carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 48 hours of receiving the package. We will assist you in filing a claim with the carrier.

Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team at info@obtoffroad.com. We’re here to help!